Refund policy

Returns & Refunds

We want you to love your order. This policy explains what happens if something isn't right.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or not as described, or you receive the wrong item, please email Birdiebloomsadmin@gmail.com within 30 days of delivery with your order number, a short description of the problem, and photos of the item (and of the packaging if it was damaged in transit).

We'll arrange a repair, replacement or refund as appropriate. Where a return is needed, we'll give you return instructions and cover reasonable return postage for faulty or incorrect items.

Change of mind

Many of our products are made to order or shipped directly from our suppliers, so we're unable to offer refunds or exchanges for change of mind, including ordering the wrong size or colour. Please check size charts and product details carefully before ordering. If you have any questions about sizing or fit, email us before you buy and we'll be happy to help.

Cancellations

Orders move into production and dispatch quickly. If you need to cancel, email us as soon as possible. We can cancel and refund any order that has not yet been sent to production or dispatched. Once an order has been printed or dispatched, it can't be cancelled.